Refunds and Cancellation — Nuqra

Last updated: 15 November 2026 · Part of the Terms of Use (clause 5) · This is a translation; if it differs from the Arabic text, the Arabic text prevails.

Try before you pay

Every new account gets a 14-day free trial of both tools, once per computer, with no card. The trial ends on its date and turns into a paid subscription only if you subscribe yourself.

Cancellation

• Cancel any time from the link in your invoice e-mail (the Dodo Payments portal), or by writing to support@nuqra.app from your account's e-mail address.
• Cancellation takes effect at the end of the paid period: your tool keeps working until the last day you paid for, and the subscription does not renew after that.
• After the subscription ends, your stories and files stay on your computer and you can still open and export them. Only new generation and rendering stop.

Refunds

• Payments are not refunded once made, because the free trial lets you try before buying, and because you can cancel any time before renewal.
• We refund the full amount if we are unable to provide the paid service.
• We consider exceptional cases (such as a duplicate payment made by mistake): write to support@nuqra.app from your account's e-mail address.
• If you live in the European Union, at checkout you ask for the service to start immediately and acknowledge that this ends your 14-day right of withdrawal.
• Add-on channel-study packs are not refunded after purchase.

Who processes the payment?

Payment, invoices and taxes are handled by Dodo Payments, the Merchant of Record for the subscription. Any refunded amount goes back to the same payment method, within the time your bank needs.