Terms of Use — Nuqra

Last updated: 15 November 2026 · Version 1.0

This is an English translation for convenience. The Arabic text is the authoritative version and prevails over this translation if they differ (clause 20).

These terms are a binding contract between you and the owner of Nuqra, Jordan ("we"). Read them before using the service; clauses 13, 14 and 19 limit our liability and set how disputes are resolved.

1. Definitions

• "The App": the Nuqra app for Windows with all its tools (Story AI and Whiteboard AI), its updates and its helper files.
• "The Services": the App, our website, the accounts, licence and update server, and support.
• "Your Content": everything you enter, upload or produce with the App, including Outputs.
• "Outputs": the text, audio and anything else that AI services generate at your request.
• "AI Provider": Google, and any other provider whose key you connect to the App.

2. Acceptance and eligibility

• These terms take effect when you click "I agree", create an account or install the App, and they carry the force of a written contract under the Electronic Transactions Law.
• You must be 18 or over and legally able to contract. The App is a professional tool for content creators and is not aimed at children, even if what you produce is aimed at them.
• If you use the App on behalf of an organisation, you confirm that you have authority to bind it to these terms.
• You may not use the App from a country, or as a person, that applicable law prohibits from doing so.

3. Licence

• For the length of your subscription or trial, we grant you a personal, non-exclusive, non-transferable, non-sublicensable licence, revocable under these terms, to install and use the App on two of your computers. You can unlink one computer and add another from the App's settings.
• You may use the App for commercial purposes; you may sell or publish what you make with it as you wish, subject to clause 8.
• The App is licensed to you, not sold. We reserve all rights not expressly granted.

4. Your account

• You sign in with your e-mail address and a temporary code we send to it each time you sign in from a new computer; we do not use passwords. You are responsible for the accuracy and security of your e-mail and for all activity under your account.
• Tell us immediately about any unauthorised use.
• The account is personal; do not share or sell it. Your subscription is linked to the e-mail you paid with at the payment provider, so sign in to the App with that same e-mail.

5. Subscription, payment and trial

• Plans, prices and what they include are shown clearly before payment. Payment is made through Dodo Payments, the Merchant of Record for the subscription: it issues the invoice and handles taxes, and from its portal you can cancel your subscription, change your payment method or download your invoices.
• The monthly subscription renews automatically until you cancel. Cancellation takes effect at the end of the paid period, and the remaining period is not refunded except under the refund policy.
• We will tell you about any price change 30 days before it applies to your renewal, and you may cancel before then.
• The free trial lasts 14 days, once per computer. It ends on its date and becomes a paid subscription only with your consent.
• Refunds: payments are not refunded once made, because the free trial lets you try before buying and you can cancel any time before renewal. We consider exceptional cases through support. If you live in the European Union, at checkout you ask for the service to start immediately and acknowledge that this ends your 14-day right of withdrawal. In every case, the amount is refunded if we are unable to provide the paid service. See also Refunds and cancellation.
• The App checks your subscription at start-up and every 24 hours, and keeps working offline for up to 7 days from the last successful check or until the end of the paid period, whichever comes first.
• When the subscription ends, the App moves to a limited mode: you can still open and export your projects, files and earlier Outputs, while new generation and rendering stop. We never lock your files away from you.

6. Your own AI keys

• The App works with API keys that you add, which stay stored on your computer. Requests go from your computer directly to the AI Provider and never pass through our servers.
• You are a direct party to your relationship with the provider: you comply with its terms and policies (including its age requirement and acceptable use, and Google's requirement that users in Europe, the UK and Switzerland use the paid tier), and you bear all usage costs and limits on your keys.
• What you send through Google's free tier may be used by Google to improve its services and reviewed by humans; do not send sensitive or confidential information through it.
• The provider is independent of us. We do not guarantee the availability, prices or continuity of its services, and we may change the supported providers if their services change.

7. Your Content is yours

• Your Content belongs to you, and we claim no rights in it. It stays on your computer and is not uploaded to our servers.
• If you send us something yourself (a log file, a screenshot, a project file for support), you give us limited permission to use it only to solve your problem, and we delete it once that is done.
• You guarantee that you hold all rights and licences for what you add (images, music, voices, fonts, clips), and that using it infringes no one's rights.

8. AI Outputs

• As between you and us, you own all rights we have in the Outputs and may use them commercially, subject to the provider's terms.
• Outputs are generated automatically and may be inaccurate, incomplete or similar to existing content, and are not necessarily unique or protectable.
• You are responsible for reviewing every Output before publishing it, especially historical and religious information and anything attributed to real people, and for complying with the terms of the platforms where you publish (such as policies on AI-generated content and content aimed at children).
• Outputs do not represent our views and are not a religious ruling or a scholarly reference.

9. Acceptable use

You may not use the Services to produce or publish content that:

• Breaks the laws of Jordan or of your country, including the Cybercrime Law.
• Infringes anyone's intellectual property, privacy or reputation.
• Incites hatred, violence or terrorism, or insults religions or sacred things.
• Exploits or harms children in any way.
• Impersonates anyone or deliberately misleads people, or is published in a voice suggesting it belongs to a real person without their permission.
• Breaches the AI Provider's acceptable use policies.

10. Restrictions on the App itself

Except to the extent the law expressly allows despite this restriction, you may not:

• Copy, sell, rent or distribute the App, or share the account.
• Reverse engineer, decompile, or extract the source code or algorithms of the part of the App we own (see clause 12 for open-source components).
• Disable the licence check or circumvent any protection measure.
• Remove ownership notices or marks.
• Use the App or its Outputs to build a competing product or copy its functions or design.
• Try to gain unauthorised access to our servers or disrupt them.

11. Our intellectual property and feedback

• The App, its code, design, interfaces, name, logo, and its drawing, compositing and matching engine are our exclusive property, protected by Jordan's Copyright Protection Law and international treaties.
• The templates, preset voices, hands and effects included with the App are licensed to you for use inside your Outputs only, not for sale on their own.
• We may use any feedback or suggestions you send us to develop the Services, without obligation or payment to you.

12. Third-party components, updates, YouTube services

• The App contains open-source software, including FFmpeg under the GNU GPL, listed with its licence texts under "Settings → Bundled software licences". These components are governed by their own licences, and nothing in these terms limits your rights under them. We will send the source code of the bundled FFmpeg version to anyone who asks at support@nuqra.app, for at least three years after we last distribute it.
• The App updates itself automatically with updates signed by us, and a minimum version may be required for security or technical reasons. We may add, change or remove features, and we will tell you in advance about any material removal of a paid feature.
• Beta versions are offered for testing and may contain errors, change or stop. Keep backups of your work, and do not leak anything not yet announced.
• YouTube services: the research and channel-study features use YouTube API Services. By using these features you agree to be bound by the YouTube Terms of Service, and Google's processing of your data is governed by the Google Privacy Policy. Indicators that Nuqra calculates from public YouTube data are estimates; they are not issued or guaranteed by YouTube.

13. Disclaimer of warranties

• We provide the Services "as is" and "as available". To the extent the law allows, we do not guarantee that they are free of errors or interruptions, fit for a particular purpose, that Outputs are accurate, or that they are compatible with every computer or system.
• Your files are kept on your computer, not with us; you are responsible for backing them up, and we cannot recover anything lost from your computer.
• This does not affect any warranty that consumer protection law imposes and that cannot be excluded by agreement.

14. Limitation of liability

• To the extent the law allows, we are not liable for indirect or consequential damage, such as lost profit, income or opportunities, the suspension of a channel or account on another platform, data loss, or AI Provider costs.
• To the extent the law allows, our total liability for any claim relating to the Services will not exceed the value of 3 months of your subscription, or 50 Jordanian dinars, whichever is greater.
• These limits do not cover fraud, gross negligence or harmful acts from which the law does not allow exemption (Article 270 of the Jordanian Civil Code), nor any right that cannot be waived in your country.
• You acknowledge that the subscription price is based on this allocation of risk.

15. Your indemnity

You agree to indemnify and protect us against any claim, lawsuit, fine or reasonable legal fees brought by a third party because of Your Content, Outputs you publish, or your breach of these terms, the law or the AI Provider's terms. We will notify you of the claim and cooperate with you in the defence.

16. Suspension and termination

• You can stop using the Services, cancel your subscription and delete your account at any time.
• We may suspend or terminate your account if you materially breach these terms, if the law requires it, or to prevent imminent harm. We will notify you in advance and give you a chance to put things right, unless the breach is serious.
• On termination the licence ends. Your files stay on your computer, and clauses 7, 8 and 11 to 20 continue by their nature.
• If we decide to stop the Services permanently, we will notify you 60 days in advance and refund the unused paid period.

17. Force majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, such as internet or power outages, service provider outages, government decisions or disasters.

18. Changes to these terms

We may change these terms. We will tell you about any material change inside the App or by e-mail 14 days before it takes effect, and ask for your agreement. If you do not agree, you can cancel and get a refund of the unused period.

19. Governing law and disputes

• These terms are governed by and interpreted under the laws of the Hashemite Kingdom of Jordan.
• Before any legal action, the complaining party writes to the other, and both try to settle amicably within 30 days.
• If no amicable settlement is reached, the courts of Amman have jurisdiction over the dispute, without prejudice to any mandatory right a consumer has in their country of residence.
• We may seek urgent measures before any competent court to protect our intellectual property.

20. General

• Language: the Arabic text is authoritative and prevails over any translation, including this one, if they differ.
• Severability: if any clause or part of it is invalid, the rest are unaffected, and it applies in the closest legally permissible sense.
• Entire agreement: these terms, together with the Privacy Policy and the pricing page, are the entire agreement between us.
• No waiver: a delay in using a right does not mean we waive it.
• Assignment: you may not assign these terms without our consent; we may assign them to a legal successor or on a transfer of the business (such as forming a company), with notice to you.
• Notices: notices reach you at your account's e-mail or inside the App, and reach us at the support e-mail.

21. Contact

Nuqra, Jordan — e-mail: support@nuqra.app